Pin recovery If you have forgotten the PIN (personal identification number) of your prepaid card, you can restore the PIN of your prepaid card in the following way: 1Enter the information about your card in the fields below. 2You will receive an SMS on the mobile phone you stated at card purchase with a one-time security code which you will have to enter on the next screen. 3You will receive another one-time password that you must enter to access your PIN. 4You will receive an SMS with a 4-letter combination 5On the following web page you will see a sequence of 16 numbers. Please look up the numbers in the cells identified by the letters that you have received on your mobile. 6Your PIN is the result of the 4-digit sequence numbers derived in this way (e.g. if you receive "ADEK" as code, the numbers in the fields "A", "D", "E", "K" will represent your PIN). Please enter the information about your card in the fields on this form: Card Number*: 16-Digit number on the front of the card. * The fields marked with an asterisk are required. Security Code (CVV2)*: Last 3 digits on the back. Expiry Date*: Sel. 1 2 3 4 5 6 7 8 9 10 11 12 Sel. 2020 2021 2022 2023 2024 2025 2026 2027 Name*: Surname*: Form of Identification*: Sel. Residence title for specific purpose Photo identification for European Business Region for Austrian Republic EU Passport Austrian Personalcard Asyl ID Austrian Court order Austrian Passport Service card of Austrian republic Birth certificate EU Personal ID Austrian Notary's office Austrain Student card Foreign Personal ID Green card for European Business region Other ID Foreign Passport of Austrian Republic EU Driving License Photo identification of Austria Austrain Driving license Foreign Passport Foreign Passport of non EU Identification number*: Mobile phone*: +43 (0) * The fields marked with an asterisk are required. Please enter the characters from the Captcha below: Please, click on "SEND SECURITY CODE" below. We will send a security code to your mobile phone.